College is a time for experience and exploration, figuring out what you want, or don’t want, to do for the rest of your life. These learning opportunities are invaluable, as 2017 alum Hannah Adams learned first-hand. She came to BGSU a marketing major, but after joining a business fraternity on campus and working in customer service, she was able to blaze a new path toward her professional goals. As a member of a business-centric organization, Hannah was surrounded by people who were passionate about business – which made her realize she was not. She was very interested in the administration side of business, however, and enjoys working with older adults, so she switched to a major in Gerontology, intending to be a healthcare administrator.
Around the time of transitioning into a new major, Hannah began working at the Student Recreation Center. She wanted a job on campus, and a friend recommended applying to the Rec. In her time with RecWell, Hannah has seen major changes; when she started as a Customer Service Attendant, the Rec was still under renovation, and her shifts took place on the basketball court! She has since received a promotion, becoming a Customer Service Associate.
Hannah has learned a lot about customer service in her position. “I didn’t realize what exactly I was getting into when I first started,” she said, regarding the different issues and questions patrons bring to her attention, but she soon became a professional problem-solver and mentor to new hires. She says she will use these skills in her future as a healthcare administrator, overseeing departments in a nursing home: “I plan on being extremely involved with families and residents, because I think that’s important.”
Hannah hopes to someday work as an administrator at a hospice facility. She cares greatly about properly administered hospice care, and her experience with RecWell policies has prepared her for just that. As a CSA, Hannah needed a firm understanding of policies: “We have to know everything about the facility to ensure that everyone’s doing what they’re supposed to be doing, and that everyone’s safe.”