BGSU Libraries Joins LibQual+ Project to Measure Library Users’ Satisfaction

Bonna Boettcher, Head of Special Collections

The LibQual+ project is a joint effort of the Association of Research Libraries (ARL) and Texas A & M University (TAMU). Individuals directing the LibQual+ efforts are working to develop an instrument that will measure user satisfaction with library services and collections. They are basing their instrument on the SERVQUAL instrument, a well established and repected total market survey tool developed and tested by Parasuraman, Zeithaml, and Berry. The first iteration of the web-based survey was administered to a small group of institutional volunteers in 2000; later that year, ARL and TAMU were awarded a three-year grant from the Fund for the Improvement of Postsecondary Education (FIPSE) to further refine and expand the project.

One of the features of SERVQUAL that has been retained for LibQual+ is the use of the “gap” method for assessing satisfaction. Those completing the survey are asked to supply three responses to each statement: their minimum acceptable level for the specific aspect; their maximum, or ideal, level; and the level they ascribe to BGSU Libraries. The three responses provide a context for interpreting the results.

Along with a number of other OhioLINK libraries and more than 100 libraries nationwide, BGSU Libraries has joined the project in the second year of the three-year grant. With the assistance of the Office of Institutional Research and Information Technology Services, we have distributed the URL for the survey to preselected lists of BGSU community members (undergraduate students, graduate students, faculty, and staff). Following brief demographic questions, all participants will respond to twenty-five statements. OhioLINK has been allowed five additional statements to assess satisfaction with OhioLINK services.

Data from the survey, which will be administered locally from 19 March – 10 May, 2002 will be available by the end of the summer, with additional data for OhioLINK libraries available in August. We look forward to receiving this data and responding to our users’ thoughts on the services and collections available at BGSU.

If you would like additional information, please e-mail libqual@bgnet.bgsu.edu or visit http://www.arl.org/libqual/


Colleen Warner, Popular Culture Librarian

The Popular Culture Library proudly announces the acquisition of an extraordinary collection of British and American adventure fiction. The Hoppenstand Collection contains nearly one thousand monographs and features rare, first edition classics from the late Victorian and Edwardian periods in England and the early twentieth century in the United States. A few of the preeminent authors and their works include: The Prisoner of Zenda by Anthony Hope, Dr. Nikola by Guy Boothby, Rafael Sabatini’s Captain Blood and Beau Geste by P.C. Wren. Intellectually related to the monographs is an extensive set of colorfully illustrated adventure pulp magazines dating from the 1910’s through the 1940’s. The Hoppenstand Collection is one of the largest sets of historical and contemporary adventure fiction ever assembled and placed in an academic institution.

The collection is a gift of noted popular culture scholar, author and BGSU alumnus, Dr. Gary C. Hoppenstand. Currently, Dr. Hoppenstand is Professor and Associate Chairperson in the Department of American Thought and Language at Michigan State University in East Lansing, Michigan. A reception honoring Dr. Hoppenstand for his wonderful gift and support of the Popular Culture Library was held in the William T. Jerome Library on Thursday, April 11, 2002.

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