Category Archives: Service Alert

Changes coming to first floor computing in Jerome

Beginning tomorrow, May 4, the first floor computing area in Jerome Library will be getting some upgrades! Many computers around the Research & Information Desk will be unavailable as they are replaced with newer machines.

If you have trouble finding a computer around the Research & Information Desk, please remember that additional computers are available in the Electronic Reading Room (Room 142), a computer classroom in the back of the first floor.

As always, if you have any questions, just Ask Us!

Brief internet outages expected between 1am and 6am 4/27

Due to scheduled ITS maintenance on the campus internet connection, library services that depend upon the campus internet connection, including remote access, will experience intermittent brief outages between 1 am and 6 am on Friday, April 27th.   Services should be restored within a few minutes of these intermittent interruptions, so if you experience trouble connecting to any library resources during this time, please try again after five or ten minutes. If you experience trouble connecting to any library resources after 6am, please e mail libhelp@bgsu.edu and someone will respond after the library opens at 8am.

Problems importing records from the OhioLINK catalog to RefWorks

We are experiencing problems with the standard method of importing records from the OhioLINK central catalog to RefWorks.

As a workaround until the problem is resolved, users may look up their OhioLINK items in the WorldCat catalog (from OCLC FirstSearch) and either export from there to RefWorks, or export as text and import the text file into RefWorks. Instructions can be found on our website.

The problem has been reported and will hopefully be resolved within the next several days.

Intermittent EBSCO outages resolved

Update 3/28/12: EBSCO outages have been resolved. Please contact the Research & Information Desk if you have continued problems connecting.

You may have noticed that there is trouble connecting to the EBSCO platform today. Outages have been reported statewide, and may be related to maintenance EBSCO has been performing on its servers.

If you experience problems connecting to an EBSCO database, please be patient and try again later.

We apologize for the inconvenience, and will continue to monitor the situation and provide updates.

Find it! downtime Saturday, 3/24

Serials Solutions, provider of Summon and our full-text linking software (Find it!), will be offline to install emergency upgrades from 8pm-9pm on Saturday, March 24. Users will still be able to search Summon, but full-text linking from Summon to library e-journals and databases, as well as full-text linking between databases, will not be functional during the upgrade. If you experience difficulty linking to full text after 9pm on Saturday, March 24, please e-mail libhelp@bgsu.edu for assistance.

Brief library system outage January 5

Between 9:00am and 11:00am on Thursday, January 5, 2011, the library catalog, My Library Account, off-campus access to databases, and OhioLINK and local requesting will be unavailable as we upgrade our catalog software.

Alternate on-campus access to many, but not all, of our research databases will be available through the OhioLINK website during this time. Users may also still search for BGSU library materials through Summon and the OhioLINK catalog, but information about the availability of these materials may not be accurate during the catalog downtime, and off-campus users may not be able to link to full text.

Please contact the Research & Information Desk if you have any questions or if you experience problems requesting materials or logging in to databases from off campus after the downtime period is over.

Brief EJC outages October 6

The OhioLINK Electronic Journal Center will experience brief periods of downtime on Thursday, October 6, 2011, between 9:30am and 11:00am. OhioLINK will be upgrading the server in order to improve the overall performance and integrity of this database of nearly 10,000 full-text journals. If you have trouble connecting to the full text of a journal article during this time, please wait and try again later.

ProQuest database downtime Saturday, 8/20

Due to scheduled vendor maintenance, the following ProQuest databases will be unavailable from 10:00pm on Saturday, August 20, to 10:00am on Sunday, August 21.

  • American Periodicals Series Online
  • Dissertations & Theses
  • Ethnic NewsWatch
  • GenderWatch
  • Linguistics & Language Behavior Abstracts (LLBA)
  • New York Times Historical
  • Physical Education Index

The citation management software RefWorks will also be unavailable during this window.

 

Problems with EBSCO and Chrome, IE9

One of our librarians, Vera Lux, has been investigating problems she stumbled upon while using EBSCO databases. She learned that there are many problems using EBSCO with Google Chrome, and EBSCO  is also not functional with Internet Explorer 9.

EBSCO reports that they hope to have the IE 9 problems corrected in the next few weeks, and fixes for the Chrome problems by fall. Until then, try using EBSCO with an earlier version of IE or with Mozilla Firefox (not currently available in all campus computer labs).

St. Mary’s University of Minnesota has outlined the Chrome problems on their blog. They write:

“The Find It button and many Javascript functions in the search results of all EBSCO databases are currently unavailable when using Google Chrome. Issues noticed with EBSCO databases when used in Google Chrome:

 

  • On the search page, the “Choose Databases” link does not work. You can’t select multiple databases to search simultaneously.
  • Hitting “Enter” after you type in search terms does not execute the search. You have to click the Search button.
  • The Find It button in the search results for all EBSCO databases does not work.
  • Choosing or expanding limiting options on the search results page do not work. These include the date slider-bar and any list to be expanding, like source types, subject and thesaurus terms, and publications.
  • Clicking the link to go to the next page of search results also does not work. Awesome.

“Until this issue is fixed, try using Mozilla Firefox or Internet Explorer. This is an issue between EBSCO and Google Chrome and a fix is not expected until Fall. EBSCO’s support page says:

  • Note: While many features may work using Google Chrome, EBSCOhost does not officially support the browser at this time. Full support for the Google Chrome browser is planned for Fall 2011.

“Read more from EBSCO here.”