Category Archives: Service Alert

ProQuest and RefWorks downtime Saturday, 2/15

From 10pm Saturday, February 15 until 6am Sunday, February 16, ProQuest databases and RefWorks will be unavailable due to scheduled infrastructure updates.

ProQuest databases include:

  • American Periodicals Series Online
  • Dissertations & Theses
  • Ethnic NewsWatch
  • GenderWatch
  • LLBA
  • New York Times Historical
  • Physical Education Index
  • ProQuest Newsstand
  • United States Serial Set
  • Vogue Archive

RefWorks will also be affected.

If you experience any problems connecting to these databases or RefWorks after 6am on Sunday, February 16, please contact the Research & Information Desk.


Access to ERIC documents affected by shutdown

One important education database, ERIC, has been affected by the government shutdown.

While you can still search the database through EBSCO from the library’s home page and link to full text if it is available in pdf or html format, full-text documents hosted on the ERIC site are currently unavailable.

You will be able to identify these documents by a link under their title that says “Full text from ERIC.”

Clicking on that link will take you to the ERIC site, where you will see this message:

You can save and email citations like these from EBSCO to yourself and return to them later, when the ERIC site has been restored. Until then, you will need to choose pdf and html full text in ERIC.

Wiley ebooks downtime 9/28

The ebook publisher and provider Wiley is making upgrades and improvements to its platform on Saturday, September 28, 2013. Therefore, Wiley ebooks will be unavailable for approximately four hours on the 28th sometime between 9:00am and 3:00pm. If you have any trouble connecting to ebooks from our catalog or Summon after 3:00pm, please contact the Research & Information Desk.

Problems connecting to EBSCO?

We’ve had several reports of users having problems connecting to EBSCO. This is happening from both on and off campus.

If you get a 403 or a 502 error trying to connect to an EBSCO database:

  • Try a different browser. If you are using Chrome, try connecting through Firefox instead. All IT lab computers should have Chrome, Firefox and Internet Explorer available.
  • Try connecting through OhioLINK. You can log in to databases from the OhioLINK website using either the main url for a database (if you are on campus) or the “Off campus (proxy)” url if you are not. Go to the OhioLINK databases page, find the database you need by title, then click on “more…” next to the brief description to display the full record. There, you will see the “Off campus (proxy)” url. To use Academic Search Complete (EBSCO), go here:

Sometimes users experience problems connecting to EBSCO databases when there is lots of network traffic. Either of these methods should help you get past the problem. If they don’t, please report your problem to the Research & Information Desk.

EBSCOhost maintenance 1/5

For about eight hours beginning at 7:00 a.m. on Saturday, January 5, 2013, certain EBSCOhost functionality will be unavailable due to planned maintenance.  EBSCO databases will continue to be available during this time. Affected functionality will include:

  • Checkout and download of ebooks found in eBooks on EBSCOhost
  • Alerts and RSS feeds
  • Access to My EBSCOhost folder items or the ability to save items to personalized folders
  • Some databases may experience a delay in currency

All EBSCO features should be fully functional after 3:00pm on January 5.